Payment Methods and Billing
If you wish to purchase Products at the Site, you must provide valid credit card information on the Site’s order form. We currently accept the following credit cards: VISA and MASTERCARD. By submitting such credit card information, you give IN MIND permission to charge your purchases to the card that you designate on the order form. We reserve the right to cancel any order, any time and for any reason. If your credit card has already been charged and your order is cancelled, you shall receive a credit to your card account in the amount of the charge. We will not be responsible (i) for any charges that your card issuer may apply to you as a result of our processing your order, (ii) if your card issuer refuses or fails to authorize payment by you, or (iii) for any delays or non-delivery of Products that may arise due to any validation checks that may be carried out regarding your payment or identification. If you are under 18 years of age, you may only order Products on the Site with a parent or guardian.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy, and your order is shipped.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your card in the amount of the charge.
You may return any Product purchased from the Site for any reason within thirty (30) days of purchase. You will receive a full refund for unopened items in the original form of payment. To expedite your request, please include the following information with your return: (1) the reason you wish to return your purchase, (2) your order number, which can be found on the Product invoice, and (3) the date you purchased the Product. You may mail the Product and receipt to: IN MIND Inc., 532 Montreal road suite 229, Ottawa, Ontario, Canada, k1k 4r4. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the Product, you are responsible for the cost of return shipping, and we must physically receive the return within the thirty (30) day period. IN MIND reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
Shipping and Handling – International Orders
The prices displayed on this Site are quoted in $CDN dollars. You are responsible for the payment of any shipping and handling charges and provincial and local sales or use taxes that may apply to your order.
If you place an order for shipment to an international address, you will be responsible for paying any VAT and other taxes, tariffs, import or export duties, and other similar fees imposed on such orders. These taxes, duties and fees, if assessed, are the sole responsibility of the package recipient, who will be billed for them by the local Customs office. International shipment rates vary based on total package weight and final destination. Pricing on the Site does not include duties, insurance costs, tariffs, or value-added taxes.
With respect to shipments of Products to consumers, wherever they may reside, title to Products and risk of loss shall pass to the buyer upon delivery of the Products to the common carrier. You are solely responsible for providing us with accurate shipping information, and in the event that any Product is returned to us as a result of your failure to do so, you shall be responsible for any additional shipping fees or other charges that may be applied. Information regarding the flat rates for delivery schedules in the United States and internationally will be clearly posted on the Site.
Pricing or Typographical Errors
We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, IN MIND shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Additional terms relating to certain Products or Services (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the Site on the pages describing the Products.
Via Mail: Possibilities IN MIND, 532 Montreal road, suite 229, Ottawa, Ontario, Canada, k1k 4r4